Shipping Policy

1. Order Processing
Orders processed Monday–Friday (excluding holidays). Processing: 1‑3 days (fabric storage boxes); 3‑7 days (bookshelves, sofas).

2. Shipping Destinations & Carriers
Contiguous US only. Carriers:

  • Small items (fabric storage boxes): USPS, UPS, FedEx

  • Bookshelves, reading sofas: Freight carriers (LTL)

3. Shipping Costs & Delivery Times

  • Costs: Calculated at checkout. Free shipping on qualifying orders.

  • Times: Fabric boxes: 5‑10 days; Bookshelves/sofas via freight: 7‑20 business days. Estimates, not guarantees.

4. Freight Delivery Process (Bookshelves, Sofas)

  • Carrier will contact you to schedule a 4‑hour delivery window.

  • Standard delivery is curbside or threshold — driver will not bring inside.

  • Inspect before driver leaves — note any visible damage on delivery receipt.

5. White Glove Delivery
Available for bookshelves and sofas at additional fee. Includes delivery to room of choice, unpacking, basic assembly, and packaging removal.

6. Packaging

  • Bookshelves: Flat‑pack boxes with corner protectors, foam padding; anti‑tip hardware included; tracking labels and registration cards included.

  • Fabric storage boxes: Folded and sealed in poly bags; care labels and fiber content labels attached.

  • Reading sofas: Flat‑pack boxes with protective padding; flammability labels visible.

7. Damage Claims

  • Visible damage: Noted on delivery receipt — contact us immediately.

  • Concealed damage: Contact us within 48 hours with photos of damage and packaging. Keep all packaging.

8. Order Changes
Cancel/modify within 24 hours. Orders shipped cannot be canceled.